Your questions

Product deliveries at JUMO Poland

In the industrial sector, where every minute matters, we realise that delivery time is one of the most important factors influencing purchasing decisions. Delays, even the smallest ones, can affect entire production chains, affecting the efficiency and profitability of processes. At JUMO Poland, we deeply understand these challenges and therefore prioritise clarity and transparency in delivery. With this article, we want to answer the most frequently asked questions related to the delivery process, giving our customers certainty and clarity in every step of the cooperation.

What types of delivery do we have?

We offer courier delivery. One of the key partners we work with for delivery is the international courier company UPS.

Is it possible to reduce delivery times?

We have an express delivery option, which is more expensive but speeds up the delivery process considerably. In addition, in exceptional circumstances, it is possible to send the product directly from our headquarters in Germany, where the devices are manufactured, which can also reduce delivery times.

Why does delivery take so long?

Delivery delays can be due to various reasons, such as production delays, logistical problems or global difficulties with component availability. However, such situations are rare. When we send you a quotation, we accurately inform you of the expected delivery time as provided by our system.

Is the product available from stock?

We have a warehouse in Wroclaw, Poland, where equipment is stored ready for quick dispatch. The stock assortment may vary, but we usually have some resistance thermometers and hydrostatic probes, among others, in stock. For the most up-to-date information on product availability, we recommend contacting our sales department.

What is the cost of delivery?

The cost of delivery is determined individually for each order by our sales department. The amount of the cost depends on various factors such as the type of product, its weight, dimensions and the place of delivery.

Is it possible to track the delivery?

Once an order has been placed and approved, the customer will receive a unique tracking number to monitor the delivery status. However, this functionality only becomes active after the goods have been shipped to us from our headquarters in Germany and have been shipped by a national carrier in Poland.

For more detailed information on the status of your order before it reaches the Polish branch from our headquarters in Germany, we encourage you to contact our sales department directly.

Is personal collection of the package possible?

For customers interested in personal collection, we offer this option at our headquarters in Wrocław. If you choose this option, please let us know in advance. This way you will avoid additional packaging and transport charges, which will be excluded from the final invoice.

In response to your decision to collect in person, we will prepare special documents - an external release and the corresponding invoice. These will be ready for collection together with the ordered goods.

We would also like to emphasise that we do not have a stationary shop. Our headquarters in Wrocław are mainly used for management, sales and logistics, so it is not a place where you can see and choose the assortment "live".

We hope that the above information has helped to dispel any doubts you may have about the delivery process at JUMO Poland. However, we recognise that each case may be unique and the needs of our customers are diverse. Therefore, we always encourage you to contact our sales department directly. Our specialists are ready to answer all your questions, adapt to your individual requirements and help you through every step of the purchasing process. We are here to help and provide the best buying experience!