JUMO Poland engineering services - answers to frequently asked questions

You probably associate our company with measurement technology - for years we have been developing automation equipment and systems that support various industries. However, our offerings don't just end with products, they also include engineering and technical support services, including field trip service, configuration services, calibration, and maintenance and repair. We have noticed that you often ask us questions about support and service, so we have prepared an article to answer them. Keep reading to find out what we can offer you!

JUMO Service Poland - local support with global reach

JUMO Service Poland is not only a team of specialists taking care of your equipment, but above all a partner in the development of your business. Located in Wroclaw, consisting of two experienced people, our team is ready not only to respond to your current needs, but also to actively support the development of your plant. How do we do this? First of all, through presentations and consultations directly at your plant. We analyze current needs, advise on modern solutions and ideas for modernizing production, for example. But our role does not end with consulting.

We configure and customize equipment to fit perfectly into your production processes. And if you encounter any problems, we are ready to solve them quickly and efficiently. Supported by a team of service technicians from our headquarters in Fulda, Germany, we guarantee comprehensive service at the highest level. With JUMO Poland, you can be sure that your company is in the best hands.

What we offer as part of our services:

  • Assessment of project feasibility
  • Development of technical assumptions of the project with detailed specifications
  • Overall project preparation and documentation
  • Design that takes into account programming for PLCs, visualization techniques, network solutions and much more
  • Supervision of project progress
  • Implementation of the solution directly in your plant
  • Training and ongoing support of specialists.
  • Configuration, calibration and repair of equipment

Can you configure the supplied transducers, controllers, recorders, controllers, etc.?

Of course! Your relationship with JUMO does not end when you purchase a product - on the contrary! As part of our Configuration Services, we offer support for commissioning and configuration of our devices. We want to ensure a smooth startup of your installation and maximum performance of the supplied equipment, and, in turn, save you time and money with a fast and efficient startup. We can configure them before shipment, on-site at your facility, and advise you by phone or remotely.

Can you repair the installation?

Yes - we are committed to keeping downtime at your plant as short as possible. You can send the broken device to us, or we can repair it on-site at your plant - we determine these issues individually.

JUMO Diagnostic and Repair Services:

  1. Express Repair Service: Rapid intervention in emergency situations, minimizing downtime.
  2. Consultation: JUMO experts advise on repair and technology migration.
  3. Replacement Device: Ability to provide a replacement device during the repair.
  4. Upgrades: Upgrading hardware and software to the latest standards.
  5. Functional Testing: Functional testing of equipment after each repair.
  6. Recalibration: Adjusting equipment to precise measurement standards.
  7. Parts Replacement: Ensuring long-term performance by replacing worn parts.
  8. Repair Pricing: Transparent cost estimation before work begins.

With these services, JUMO guarantees the reliability and long-term performance of your equipment.

Do you perform calibration services?

Yes, JUMO Poland offers calibration services. Calibration, or calibration, is one of the key aspects to ensure that measuring devices operate precisely and according to specified standards. JUMO Polska is accredited by DAkkS in accordance with DIN EN ISO/IEC 17025:2005, which guarantees the highest quality of calibration services. So you can be sure that your devices are accurately calibrated and ready for use in the most demanding applications.

Calibration of Temperature Sensors

  • Scope of services: Calibration of thermometers, Pt100/Pt1000 sensors, thermocouples such as K-type and J-type.
  • Flexibility: Possibility to calibrate at measurement points selected by the customer.
  • Location: Services provided both on-site at the customer's location and at JUMO's specialized calibration laboratory in Wroclaw, Poland.

Calibration of Moisture Sensors

  • Scope of services: Calibration of hygrometers for direct humidity measurement, including those with transmitter and data logger.
  • Calibration of Pressure Transducers
  • Measuring range: Measuring negative overpressure and positive overpressure from -1 to +10 bar.
  • Location: JUMO's specialized calibration laboratory in Wroclaw, Poland.